REPLAY

Support

Help with REPLAY, and how to reach us.

Email [email protected]

We read every message.

Common questions

How do I get started?

Open REPLAY and start the 7-day free trial, or choose Monthly or Lifetime. Then tap + on Home, pick videos from your Photos, check how REPLAY sorted them, and tap Add.

How does REPLAY sort my videos?

From their file names: Show.S01E02.mp4 becomes Season 1, Episode 2 of that show; Movie (2019).mp4 becomes a movie; videos from your camera become home videos, grouped by when you filmed them. Tap any group before adding to rename it or change what it is.

My videos don’t show on Apple TV.

Make sure your Apple TV is signed in to the same Apple Account, with iCloud Photos turned on (Apple TV Settings › Users and Accounts › your name › iCloud Photos). In REPLAY on iPhone, check Settings › Library › iCloud sync says On. New channels can take a minute to appear.

Which video formats work?

Videos your iPhone can play, such as MP4, MOV and M4V. MKV files and protected (DRM) videos aren’t supported.

How do I change a channel’s cover?

Open the channel › ••• › Change cover. Choose one of your best scenes, a photo, the official artwork or the title alone. While adding videos, tap a group › Cover.

How do Shuffle and Repeat work?

Like music. Shuffle plays a channel in random order, Repeat All starts it over, and Repeat One loops a video. Set defaults in Settings › Playback, or per channel on its page. On Apple TV they’re also in the player’s menu.

How does Skip Intro work?

If a video has chapters for its intro, Skip Intro appears automatically. Otherwise, on Apple TV, open the player’s menu during an episode and choose Intro Ends Here once; every episode of that show then offers Skip Intro.

Can REPLAY make subtitles?

Yes. Turn on Settings › Subtitles › Make subtitles when missing. Your iPhone creates them privately for videos that don’t have their own, and they appear on Apple TV too.

How do I switch between Light and Dark?

REPLAY › Settings › Appearance: Light, Dark or Match iPhone. Videos and the player always stay dark.

How do I restore REPLAY Pro on a new device?

REPLAY › Settings › Restore purchases, signed in with the same Apple Account. One purchase covers iPhone and Apple TV.

How do I cancel my subscription?

iOS Settings › your name › Subscriptions › REPLAY › Cancel Subscription. REPLAY Pro stays on until the end of the period you’ve paid for.